Senior Customer Support Specialist with 7+ years of experience in customer service and technical support. Skilled in Shopify, Zendesk, Udesk, and AI Desk, with a proven record of managing multiple accounts, resolving complex issues, and driving customer satisfaction. Recognized as Top 1 in incentives for a full year and trusted as a subject matter expert, mentoring new hires and supporting team success. Experienced in working with global brands such as Google and Play Store. Quick to learn, adaptable, and efficient—thriving both independently and in collaborative environments.
