Operations & Workforce Management Professional | Real-Time Analyst | Remote Operations Support | Executive & Administrative Support

I am an experienced Operations, Workforce Management, and Administrative Support professional with nearly 10 years of experience in fast-paced business and BPO environments.

I have over 5 years of experience as a Workforce Real-Time Analyst, where I monitored daily operations, managed real-time staffing needs, tracked schedule adherence and performance, coordinated with operations teams, prepared reports, escalated risks, and supported multiple accounts with 100+ employees.

I also have strong experience in administrative and operational support, including calendar and schedule coordination, documentation management, reporting, data tracking, email and stakeholder communication, research, process coordination, and remote collaboration.

I am highly organized, detail-oriented, dependable, and comfortable working independently with minimal supervision. I learn new tools and processes quickly and am experienced with Microsoft Office, Excel, Google Workspace, Power BI, SharePoint, Slack, Zoom, NICE IEX, Calabrio, Avaya, Talkdesk, Zendesk, Salesforce, Five9, Jira, and other business systems.

I can provide support in:
• Workforce Management and Real-Time Operations
• Scheduling and Workforce Coordination
• Operations and Administrative Support
• Executive and Virtual Assistance
• Reporting and Data Tracking
• Email and Calendar Management
• Documentation and Process Coordination
• Customer and Stakeholder Communication

I am seeking a long-term remote opportunity where I can use my operations experience, organizational skills, and ability to manage multiple priorities to help a business run more efficiently.