A dedicated customer service professional with over three years of experience at Optum Global Solutions under UnitedHealth Group, specializing in coordination of benefits, authorization requests, claims management, and appeals status. Proven ability to deliver exceptional support, resolve inquiries efficiently, and contribute to customer satisfaction and retention goals.
Progressed into leadership roles as Assistant Team Leader and Coach/Mentor, where I successfully established clear objectives, delegated tasks, and motivated tea-----------mbers to achieve performance targets. Skilled in conducting training sessions, auditing processes for compliance, and developing performance improvement plans based on data-driven insights.
Recognized for fostering professional growth, ensuring alignment with organizational mission, and implementing solutions that enhance quality, efficiency, and customer satisfaction. Adept at balancing operational management with hands-on coaching to maximize both team potential and service excellence.
