Shopify Operations Specialist | E-commerce CX & Order Fulfillment Lead | DTC Support Systems & Workflow Coordinator

Hi, I’m Alfie Nicolas Licup.

I am a results-driven Operations Supervisor and Customer Experience Leader with over 11 years of experience in BPO, retail, telecommunications, and e-commerce support.

I have successfully led teams handling high-volume customer service operations, consistently driving performance in CSAT, Quality, AHT, Attendance, and overall productivity. My expertise includes team management, KPI analysis, performance coaching, escalation handling, and process improvement.

In addition to leadership experience, I have hands-on exposure to e-commerce platforms, supporting online merchants with:

• Store setup and customization
• Order and payment management
• Platform troubleshooting
• Merchant and customer support (chat, email, voice)
• Process optimization for better customer experience

I bring a strong balance of leadership, operational thinking, and frontline support experience. I understand both management expectations and customer needs — allowing me to improve team performance while maintaining excellent service standards.

If you are looking for a dependable team leader or senior VA who can manage operations, improve KPIs, and support business growth, I am ready to contribute immediately.

Full-Time Availability
Stable High-Speed Internet
Ready to Start Immediately