IT Helpdesk Support Engineer with strong expertise in providing technical assistance to end-users. Proficient in troubleshooting and resolving hardware/software issues for desktops, laptops, printers, and network devices.
Experienced in managing support tickets using Jira for efficient tracking and resolution, and delivering remote desktop support via ManageEngine. Skilled in basic Linux (Ubuntu) administration, networking (routers, switches, telephony, CCTV), and maintaining tech equipment to ensure minimal downtime and high user satisfaction.
Reliable and detail-oriented professional committed to delivering timely, effective solutions in a fast-paced helpdesk environment.
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