I provide E-commerce customer support for Shopify and online retail brands that need reliable, SLA-compliant service across multiple channels. With over 4 years of experience in customer support and operations, I help businesses improve customer satisfaction, streamline workflows, and maintain efficient day-to-day support processes.
My expertise includes order management, claims processing, technician scheduling, and customer issue resolution. I am experienced in using Salesforce, Freshdesk, Shopify, CMS, and Service Power to manage customer interactions, track cases, and support operational efficiency. I am comfortable handling high-volume environments while maintaining accuracy, professionalism, and strong response standards.
I am available for both full-time and part-time roles and can work during Eastern Daylight Time (EDT) UTC-4, Australian Eastern Standard Time (AEST, UTC+10), or British Summer Time (BST, UTC+1). I am open to long-term opportunities with businesses looking for a dependable tea-----------mber who can contribute consistently and grow with the company.
I value accountability, clear communication, and quality work. I take ownership of my responsibilities, meet expectations without constant supervision, and remain committed to delivering support that reflects positively on the brand I represent.
Verified
