Certified Healthcare Virtual Assistant | Medical VA | HIPAA • EMR/EHR • Patient Support

Certified Healthcare VA | Medical Admin • Patient Support • Clinical Coordination
• HIPAA-Certified | Detail-Oriented | Healthcare & Customer Service Expert

Hi! I’m Jonhrich Dominick Misa, RMT — a Certified Healthcare Virtual Assistant and Registered Medical Technologist with strong hands-on experience in clinical laboratory operations, U.S. healthcare support, and customer service. I specialize in providing accurate, efficient, and HIPAA-compliant administrative, clinical, and patient support to healthcare providers, clinics, and telehealth organizations.

I bring a unique combination of clinical expertise and virtual healthcare operations experience, allowing me to support both patient-facing tasks and back-office medical workflows with precision, confidentiality, and efficiency. My goal is to help healthcare teams reduce workload, improve patient experience, and maintain smooth day-to-day operations.

What I Can Do for You:

• HEALTHCARE VIRTUAL ASSISTANT SUPPORT
-Prior Authorization Assistance (Cover-----------ds, insurance workflows)
-Insurance Verification & Eligibility Checks
-Patient Scheduling, Intake & Care Coordination
-Medical Records Management & Chart Documentation
-EHR/EMR Data Entry (Valant and similar systems)
-Healthcare Administrative Support & Workflow Assistance

• MEDICAL & CLINICAL EXPERIENCE
-Laboratory specimen processing, preparation, and handling
-Accurate reporting and documentation of laboratory results
-Strong knowledge of clinical workflows, diagnostics, and medical terminology
-Quality control awareness and compliance with laboratory standards

• CUSTOMER SERVICE & PATIENT SUPPORT (U.S. EXPERIENCE)
-U.S. telco and healthcare customer service experience
-Inbound and outbound call handling via Talkdesk
-Account support, order processing, and issue resolution
-Professional, empathetic, and patient-centered communication

• ADMINISTRATIVE SUPPORT
-Email management and professional communication
-Data entry with high accuracy and attention to detail
-Calendar management, scheduling, and coordination
-File organization, documentation, and reporting support

Tools & Platforms I Use:

Cover-----------ds | Talkdesk | Valant EHR | Microsoft Outlook | Microsoft Teams | Basecamp | Google Workspace | CRM Systems | EMR/EHR Platforms | ----------- | ClickUp | Asana | Slack

Fast learner and highly adaptable to new systems and tools.

Why Hire Me:
• Registered Medical Technologist (RMT) with clinical and laboratory background
• Certified Healthcare Virtual Assistant with HIPAA-aware workflow experience
• Strong knowledge of U.S. healthcare systems and patient support processes
• High attention to detail, accuracy, and confidentiality
• Excellent communication and patient handling skills
• Reliable, independent, and able to work with minimal supervision
• Committed to improving efficiency, accuracy, and patient experience

Let’s connect!

Whether you need support with patient coordination, insurance verification, medical documentation, or day-to-day healthcare operations — I’m here to help you deliver efficient and quality patient care.