Senior Network Engineer with 16+ years in global NOC operations, network troubleshooting, and enterprise service assurance across the Verizon ecosystem. Experienced in escalation handling, network change validation, maintenance window support, and troubleshooting failed upgrades in large?scale multi?vendor environments. ITIL® 5 certified with strong grounding in I-----------/Problem Management, proactive validation, and AI?assisted diagnostics. Currently expanding cloud capabilities through Azure, AWS Solutions Architect, and Linux+ to support hybrid infrastructure and modern service delivery models. Gained global exposure through travel across China, South Korea, Japan, Mongolia, Hong Kong, Taiwan, Mexico, and Canada, strengthening adaptability, cross?cultural communication and cross-border team collaboration.
