I help businesses with cybersecurity operations support, IT troubleshooting, Windows system administration and clear technical documentation.
I have 18 years of experience across desktop support, server support, Windows administration, endpoint security, IT operations and cybersecurity. My background includes threat hunting, incident response, SOC alert triage, SIEM/SOAR, EDR/XDR, vulnerability management support, cloud security alerts and security documentation.
I am also pursuing a Master’s in Information Security at De La Salle University, which supports my work in cybersecurity research, documentation and security operations.
I can help with:
- Desktop and laptop troubleshooting
- Windows support and system administration
- Server support and basic infrastructure operations
- Helpdesk / IT support ticket handling
- Endpoint security and security tool support
- SOC alert review and triage support
- Incident report writing and cleanup
- Cybersecurity documentation, SOPs, playbooks and tabletop exercise materials
- Security operations reporting and executive-friendly summaries
- Cybersecurity research and content review
My strength is that I can bridge both IT support and cybersecurity. I can troubleshoot technical issues, understand security alerts and explain findings clearly to technical teams, non-technical users or business stakeholders.
I do not use or share confidential internal data from previous employers. Any samples I provide are sanitized or created as demo materials.
If you need someone with real enterprise IT and cybersecurity experience who can troubleshoot, analyze and document clearly, I can help.
