I’ve been in the BPO industry for almost seven years, mainly supporting healthcare accounts. I’ve worked as a billing representative and handled prior authorizations and referral, assisting both members and providers. My experience includes verifying benefits, resolving billing and claims issues, and ensuring authorizations meet medical necessity and payer guidelines. I’m very familiar with HIPAA compliance and enjoy working in fast-paced environments where accuracy and good communication really matter.
Overall, I take pride in being detail-oriented, reliable, and focused on providing accurate information and a positive customer experience.
