Fintech& Security VA, Customer Support VA, CRM&Ticketing VA, Executive Lead VA

Customer Experience Leader | Fraud Analyst | Operations Specialist
With over 8 years of experience in the BPO and Fintech sectors, I specialize in turning complex customer challenges into seamless experiences. My career is built on a foundation of precision—whether I’m leading a team to hit KPIs at Global Payments or investigating high-level security cases as a Fraud Analyst at TELUS.
I thrive in fast-paced environments where accuracy and empathy are paramount. I am an expert in navigating CRMs like Salesforce and Zendesk, and I pride myself on maintaining "Stellar" performance ratings in both productivity and customer satisfaction (CSAT).
What I bring to your team:
Operations Leadership: Proven ability to coach teams and manage SLAs.
Technical Versatility: Expert in MS Office, Canva, and multi-channel support tools (Five9, Avaya).
Analytical Mindset: Specialized in fraud detection and detailed reporting.
Let’s connect to discuss how my background in service excellence and operational support can drive results for your business.