IT professional with over 10 years of experience in computer and IT support. Experienced as a System Administrator, Desktop Support Engineer, and Computer Technician. Skilled in supporting Windows and Mac OS, VMware/vSphere environments, network devices, biometric systems, CCTV systems, antivirus solutions, Office 365, and remote support tools.
Started my career as a Computer Technician in a retail environment, handling hardware and software troubleshooting, item testing, installations, firmware updates, and basic network troubleshooting.
Worked as a Desktop Support Engineer in the airline industry, responsible for installation, configuration, troubleshooting, upgrades, and maintenance of PCs, laptops, network connectivity, printers, scanners, and VoIP phones across multiple locations.
Currently working as a System Administrator Team Leader in the BPO industry, responsible for system administration, account management, IT asset budgeting and inventory, virtualization monitoring, network troubleshooting, and IT project coordination. Also responsible for creating and implementing IT work instructions and procedures.
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