Customer Support Specialist with 1 year of BPO experience handling retail and ecommerce accounts through phone, chat, and email support. Managed 50 to 100+ daily customer interactions including order processing, shipment tracking, refunds, replacements, account setup, and account closure requests.
Experienced in resolving customer concerns quickly while maintaining a positive customer experience. Skilled in upselling relevant products during support interactions and guiding customers through website troubleshooting during online purchases.
Proficient in ChatGPT, Canva, CapCut, CRM tools, Google Workspace, Microsoft Office, Slack, Zoom, Zendesk (basic), and Trello (basic).
Reliable remote worker with PLDT Fiber 100 Mbps internet, Globe 5G backup connection, dedicated quiet workspace, and availability for US timezones including night shift schedules.
Looking for a long-term opportunity where I can help improve customer satisfaction, support daily operations, and grow with the right team.
