Hello there, I'm Rhealiza from the Philippines. I have 10+ years of experience in account management, billing, customer support, and technical troubleshooting, with 4+ years working remotely with global clients. As an Executive Virtual Assistant, I help keep operations running smoothly by handling calls, managing accounts, processing payments, and maintaining accurate records. I’ve worked with banking, credit cards, and auto financing, so I’m experienced in handling sensitive financial data. I also support teams through coaching, call reviews, quality improvement, and performance tracking, and I’m comfortable managing multiple tasks in fast-paced environments while ensuring great customer experience.
Task I can help you with:
General administrative support
Inbox & email management
Calendar management
Appointment scheduling
Account management
Invoicing and billing support
Payment processing
Handle inbound/outbound calls
Customer support (phone, email, chat)
Data entry and data validation
File and document management
Technical support and troubleshooting
Network troubleshooting
Customer escalation handling
Order processing and order tracking
Fraud investigation handling
Identifying and mitigating fraudulent accounts
Conduct thorough investigations of flagged accounts
Claims processing for unauthorized transactions
Auto loan and financing account support
Insurance verification
Insurance claims processing
Background checks & due diligence
Fraud monitoring & investigation
Analyze data to detect fraudulent patterns
Manage PayPal disputes and chargebacks
Monitor and investigate suspicious transactions
Analyze data to detect fraudulent patterns
Assist clients with concerns about fraud and account safety
Respond to fraud alerts and communicate with clients
Handling sensitive financial data
One-on-one coaching for agents
Live and recorded call monitoring
Client calibration sessions
Quality assurance checks and improvements
KPI tracking and performance analysis
Tools I'm Proficient at:
Salesforce, Pega, CEP, Slack, Microsoft Teams, Zoom, Shopify (basic), Microsoft Office (Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Outlook, OneDrive), Google Workspace (Google Docs, Google Sheets, Google Forms, Google Drive)
My Availability
I am available to work full-time, part-time, or even 10–15 hours per week depending on your business needs. I'm also flexible with different time zones and can comfortably work US, Australia, UK, EU, and Canada hours.
Why Businesses Work With Me
4+ years remote work experience
Strong customer service and communication skills
High attention to detail and accuracy
Excellent communication and interpersonal abilities
Reliable, highly organized, and easy to work with
Strong analytical and critical thinking skills
Results-driven with consistent high performance
Able to work independently and handle confidential information
With stable internet connection, working computer, quiet workspace
Prior experience in fraud investigation, customer support, or financial services
Invite me for an interview.
I understand you're looking for an online assistant who can supporting your clients, make your workload lighter, and be the first line of defense in identifying and handling potential fraud. That's me. Message me today and let's chat soon.
English Speaking, Attention to Detail, Operation Management, Risk Analysis, E-Commerce Management, Data Analytics, Ecommerce, Order Tracking, Customer Support Management, Communication
