Hi, I'm Cherry-Ann! I'm a Customer Support and Administrative Assistant with 2 years of BPO experience, and I genuinely enjoy helping businesses stay organized, keep their records accurate, and make sure their customers feel taken care of. Over the past two years, I've worked across both customer-facing support and back-office administration, so I'm comfortable switching between the two without missing a beat.
Most recently, I worked as a Dental Back Office Admin Assistant where I managed 100+ digital records daily using Google Sheets, verified patient information, and handled email inbox triage to make sure every request landed in the right hands. Before that, I was a Customer Support Specialist handling email and chat, resolving 50+ tickets per shift from a busy shared inbox of 300–450 daily emails while keeping my response time at around 5 minutes. I'm proud to say I ranked #3 among the support team and hit an 80.31 QA score, which was above our 75% company target.
I work best with businesses that need someone dependable behind the scenes, someone who can jump into a full inbox, sort through priorities, keep data clean, and still show up for customers with patience and care. I'm used to handling high volumes without letting quality slip, and for me, it's not just about hitting numbers, it's about doing the work right.
If you're looking for someone who can handle both support and admin work with consistency and a little heart, I'd love to be part of your team!
Verified
