Need a reliable travel operations professional who can manage complex reservations, client requests, and follow-ups with minimal supervision?
I help travel companies, travel advisors, and service-based businesses manage the details behind a smooth and professional client experience.
With over 8 years of experience in travel reservations, customer support, and travel operations, I have supported airline, corporate travel, and premium travel and lifestyle accounts since starting my career in 2016.
My experience includes managing air, hotel, and car rental reservations, servicing PNRs, reviewing fare rules and policies, handling itinerary changes, rebookings, cancellations, refunds, and exchanges, and supporting clients through time-sensitive and complex travel situations.
I have also provided high-touch support to premium clients, where accuracy, discretion, attention to detail, and professional communication are essential.
I can support businesses with:
• Air, hotel, and car rental reservations
• Domestic and international travel arrangements
• Itinerary changes, rebooking, cancellations, and refunds
• Fare rule and policy review
• PNR servicing and reservation coordination
• Travel research and itinerary support
• Client and guest communication
• Supplier and travel partner follow-ups
• Booking confirmations and documentation
• Customer service and escalated case resolution
• Administrative and operational support
• Follow-up tracking and task coordination
My technical experience includes Sabre Red, Sabre Interact, Amadeus Skyspeed, OPUS CRM, Kustomer CRM, airline and travel reservation platforms, OTA platforms, Slack, Webex, Outlook, and internal tracking systems.
I am comfortable working independently in detail-heavy environments, managing multiple priorities, following established processes, and taking ownership of tasks from start to finish.
If you are looking for an experienced travel operations professional who can take complex, detail-heavy work off your plate and help deliver a smoother client experience, I would be happy to discuss how I can support your business.
