Customer Service Representative with 9+ years of experience delivering exceptional support across email, phone, and live chat channels. Proven track record of maintaining high customer satisfaction ratings while resolving complex issues efficiently and professionally.
Skilled in providing technical support and guiding customers through product and platform-related concerns. Experienced in managing e-commerce operations and customer interactions on platforms such as Shopify and Amazon, including review management and order-related concerns.
Proficient in Zendesk and subscription-based platforms, with a strong ability to handle high-volume queues while keeping quality and empathy at the forefront of every interaction.
Core Skills:
• Multi-channel support: Email, Phone & Live Chat
• Technical Troubleshooting & Support
• Zendesk | Shopify | Amazon Review Management
• Subscription Platform Management
• Customer Satisfaction & Retention
• High-Volume Queue Management
Verified
