As an Account Manager and IT systems professional, I specialize in bridging technical problem-solving with high-level customer experience, account management, and data-driven client strategy.
My approach combines a solid foundational background in IT with hands-on CRM risk mitigation, custom platform configurations, and user onboarding. Whether working inside complex B2B systems or collaborating cross-functionally with customer success and integration teams, my focus is always on putting in the daily work to streamline workflows and drive measurable retention.
I am a firm believer that continuous learning, a proactive response to feedback, and healthy collaboration are the keys to unlocking true account value.
Core Competencies:
Account Management & Customer Success Strategy (2x Director's Club Awardee)
Technical Support, Troubleshooting, & Systems Architecture
CRM Analytics & Platform Operations
Workflows, Process Automation, & Google Sheets Efficiency
Generative AI Adoption & LLM Database Integration
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