Senior Customer Service Professional | 15+ Years in Customer Support | Payments & Disputes | Account Management | Escalations & Operations | CRM & Multi-Channel Support | Problem Solver |

- Skilled in handling complex billing and payment inquiries, dispute resolution, and account verification processes (KYC/KYB).
- Adept at managing account limitations and ensuring compliance with financial regulations.
- Proven track record as an Escalations Specialist, effectively addressing teammate concerns, managing supervisor-level calls, and delivering high-quality service solutions. Recognized for strong analytical skills, professionalism under pressure, and a commitment to delivering excellent customer experience.
-Experienced Customer Service Specialist with over 7 years of background in financial account management and customer support.