Experienced Logistics and Customer Support Specialist with 10+ years in freight-related operations, shipment coordination, and data management. Skilled in handling high-volume enquiries, tracking shipments, resolving delivery issues, and coordinating with internal teams and external partners.
Proven ability to deliver accurate information, maintain strong client relationships, and ensure smooth logistics operations. Highly organized, detail-oriented, and capable of working independently in a remote, fast-paced environment while maintaining excellent service standards.
Customer Service (Email & Coordination Support)
Shipment Tracking & Monitoring
Freight Documentation & Processing
Issue Resolution (Delays, Discrepancies
B2B Coordination & Relationship Management
Data Analysis & Reporting
CRM & System Navigation
Microsoft Office (Excel, Word, Reports)
