I help clients improve their credit by reviewing reports from Experian, Equifax, and TransUnion and identifying inaccurate or outdated items. I handle credit sweeps, inquiry calls, basic disputes, round disputes, and factual/consumer law-based disputes. I also perform 15-day removal processes when applicable. I track dispute progress, follow up with bureaus and creditors, and keep clients informed with clear updates. I manage multiple accounts while maintaining organized records and ensuring all work is accurate and compliant.
I provide professional customer support by handling client inquiries, resolving concerns, and communicating clear and accurate information through email, chat, and other communication channels. I manage customer records and perform data entry by accurately entering, updating, and organizing client information while maintaining confidentiality and attention to detail. I also handle appointment scheduling by coordinating client availability, booking and confirming appointments, sending reminders, and managing schedule changes or cancellations. I monitor pending requests, follow up with clients when necessary, maintain organized records, and ensure that all tasks are completed accurately and on time. I am capable of managing multiple accounts and priorities while maintaining professionalism, accuracy, and a high standard of customer service.
