I help businesses stay organized and efficient by supporting daily operations, managing workflows, and providing clear, data-driven insights.
With 6+ years of experience in customer service and quality assurance, I’ve worked in fast-paced environments handling high-volume interactions, performance tracking, and reporting. As a Quality Analyst, I audited 300+ weekly interactions, analyzed key metrics (CSAT, AHT, QA), and contributed to improving team performance by up to 20%. I also supported team coordination, managed schedules, and collaborated with stakeholders to keep operations running smoothly.
I’m now focused on roles as an Executive Assistant and Operations Virtual Assistant, where I can support with task coordination, reporting, documentation, and workflow organization. I’m highly detail-oriented, reliable, and comfortable working with tools like Google Workspace and Microsoft Office.
If you need someone who can bring structure, consistency, and support to your operations, feel free to connect or send me a message.
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