Customer support professional with 3 years of experience in the telecommunications industry at Qualfon Dumaguete, handling inbound calls, chat support, and training roles. Experienced in supporting major telecom brands including Straight Talk, TracFone, Walmart Family Mobile, Simple Mobile, and Total Wireless.
Progressed from voice support to chat support and later promoted to trainer, demonstrating strong communication, leadership, and problem-solving skills. Skilled in handling customer concerns, improving service quality, and coaching tea-----------mbers to meet performance targets.
Also open to and experienced in basic/entry-level virtual assistant roles such as general administrative support, data entry, email management, calendar management, and customer support.
Proficient in communication and productivity tools including Slack, Zoom, Skype, Microsoft Teams, Gmail, Outlook, Google Calendar, Google Docs, Google Sheets, Microsoft Excel, and Microsoft Word.
Additionally knowledgeable in content creation, including video editing using CapCut and graphic design using Canva.
Detail-oriented, adaptable, and committed to delivering efficient, organized, and customer-focused support in both independent and team environments.
