Hi! I’m Patricia Ann Cabrera, a results-driven Virtual Assistant with over 2 years of experience in Property Management and Customer Service. I specialize in short-term rental (STR) operations, handling guest communication, booking management, calendar optimization, issue resolution, and coordinating cleanings and maintenance. I’m highly experienced with platforms like Airbnb, Vrbo, -----------, Furnished Finder, and direct booking websites, as well as PMS tools such as Guesty, Lodgify, and Hostaway. I’ve also used Turno and Operto for turnover coordination and regularly work with Slack, WhatsApp, and Telegram for seamless team communication.
Before becoming a VA, I worked as a Customer Service Representative for T-Mobile business accounts, where I handled calls, processed payments, scheduled appointments, and resolved customer concerns efficiently. I also have experience as an English tutor, which strengthened my communication and interpersonal skills. I’m reliable, proactive, and adaptable. I can work long hours, manage multiple tasks, and continuously improve processes to deliver better results. I’m fully equipped to work remotely with a stable internet connection and backup, and I’m committed to helping your business grow and succeed.
