Results-driven Client Operations and Account Management professional with 7 years of experience supporting U.S., Australian, and international clients in fully remote environments. Experienced in managing the client lifecycle, from lead qualification and onboarding through project delivery and account management, while coordinating cross-functional teams to ensure successful client outcomes. Skilled in account management, CRM administration, operational coordination, workflow optimization, reporting, and client relationship management. Adept at aligning client expectations with internal operations to improve retention, streamline processes, and support business growth.
