Operations & Logistics Supervisor | Customer Service | General Virtual Assistant

I am an operations and customer service professional with over 12 years of experience in fast-paced corporate settings in Singapore, supporting top-tier financial institutions including The Bank of New York Mellon and Deutsche Bank. My expertise spans administrative support, invoicing (Procure-to-Pay), logistics management, data analysis, and onboarding/offboarding as a Subject Matter Expert across APAC. I have supervised mailroom and scanning operations, managed helpdesk service requests, coordinated with global courier vendors on customs requirements, and created SOPs that streamline processes region-wide. Known for my adaptability across diverse systems such as Oracle Cloud, ServiceNow, AccessHub, PeopleSoft, Kofax, and 2Ship, I consistently deliver efficiency, accuracy, and client satisfaction.