I was a technical support representative for over six years. I handled clients from North America for a DSL company and a printer company. I provide troubleshooting steps over the phone and via email.
Recently, I handled email and Facebook moderation for an e-commerce business in United States. I provide daily resolution for customers by tracking their orders. I moderate Facebook comments, private messages, and create ads. I also have a working knowledge of Shopify.
I am well-versed in Microsoft office applications such as Word, Excel, Power Point, etc, and I know my way around Apple devices. I have a good hanlde around social networking sites and online research.
