I am a Computer Engineering graduate with a strong background in customer support, primarily as a technical support representative in a BPO setting. I have experience troubleshooting routers, modems, and VoIP/IP-based services, including NBN, PSTN, and SIP connections, guiding customers step by step while clearly explaining solutions. I have also worked closely with network engineers to resolve more complex issues, strengthening my technical and problem-solving skills in fast-paced environments.
In addition to my technical experience, I have a creative side as a writer. I worked as a scriptwriter for a YouTube content creator for two years, which helped support me through college and enhanced my ability to communicate ideas in an engaging and structured way. I also have experience as an article writer, where I created well-researched and audience-focused content, and as a data annotator, where I developed strong attention to detail and accuracy by labeling data according to strict guidelines.
Overall, I bring a balance of technical expertise, clear communication, and creativity, allowing me to adapt to different roles and deliver quality results.
