I'm Elle, an E-commerce Operations Virtual Assistant. I've spent nearly two years supporting the daily operations of an online store, and I'm now looking to help other e-commerce businesses do the same remotely. I help business owners stay on top of customer support, orders, inventory, product listings, supplier coordination, and the everyday tasks that keep an online store running smoothly, so they can spend more time on growing their business.
For nearly 2 years, I've been actively involved in the daily operations of an online store, where I handled 50+ customer inquiries daily across Facebook, TikTok Shop, and Shopee. I managed customer concerns, order updates, refunds, returns, and delivery-related issues while maintaining professional and customer-focused communication.
In addition to customer support, I monitored inventory for 100+ products, identified items that required restocking, sourced potential suppliers, coordinated inventory replenishment, maintained product listings, and supported financial record-keeping. I also communicated regularly with logistics providers including J&T Express, Shopee Express, and Flash Express regarding shipment concerns, delivery issues, and order tracking.
To support sales and customer engagement, I conducted live selling sessions for 3–4 hours daily, answered customer questions in real time, showcased products, and promoted offerings through online communities to help increase product visibility and customer interaction.
Through these responsibilities, I helped create positive shopping experiences, maintain organized business operations, resolve customer issues efficiently, and support customer retention through responsive and professional service. My experience has given me a strong understanding of how customer support, inventory management, logistics coordination, and operational efficiency work together to support business growth.
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