Professional Profile: IT Support Engineer
Dedicated IT Professional with over 5 years of experience in network and systems administration, endpoint management, and infrastructure support. Proven track record of maintaining high-performance enterprise environments through proactive hardware monitoring, robust security policy enforcement, and seamless user support.
Key Expertise
Network & Infrastructure: Proficient in managing Cato Networks SASE, PFSense firewalls, and structured cabling, alongside configuring VLANs, VPNs, and managed switches.
Systems Administration: Expert in Microsoft 365 ecosystem (Exchange, Teams, SharePoint), Active Directory, and Entra ID for identity and access management.
Endpoint & Security: Experienced in deploying and securing 300+ workstations using ManageEngine Endpoint Central, FOG Server, and SentinelOne EDR. Security & Surveillance: Skilled in the installation and maintenance of biometric systems and CCTV infrastructure to ensure physical security and access control.
Operations & Documentation: Strong commitment to ITIL practices, SLA compliance, and maintaining detailed SOPs and asset inventories to ensure operational consistency.
A self-motivated professional with a Bachelor of Science in Computer Science and a focus on delivering reliable, scalable IT solutions in fast-paced onsite environments.
