Results-driven Healthcare Specialist and Customer Service Specialist with 6+ years of experience in healthcare support, patient
billing, collections, technical support, and administrative coordination. Skilled in managing inbound and outbound calls,
insurance rebill coordination, contact research, and patient account follow-ups while handling 700–1,000+ accounts monthly.
Proficient in Google Workspace, Freshdesk, FrameworkLTC, Sage300, Quickbase, and AI-assisted administrative tools to improve
workflow efficiency and account management accuracy. Recognized for strong communication skills, attention to detail, and
delivering high-quality customer support in fast-paced healthcare and customer service environments
