With over 20 years of experience in sales, customer service, and account management—combined with recent specialized training in freight operations—I bring a well-rounded skill set that aligns closely with the demands of a Freight LTL Specialist, Track and Trace Specialist or other posts related to the Freight industry.
I began my career in the BPO industry, where I spent two years as a Sales and Customer Service Representative. In this fast-paced environment, I developed strong communication skills, handled high-volume client interactions, and consistently met and even exceeded performance targets. This experience built my foundation in customer relationship management, problem-solving, and attention to detail.
My most recent job transitioned into the agriculture industry, where I served for three years as a Sales and Customer Service Manager for a shipping and trading company. In this role, I helped my team in business development, managing client accounts, coordinating logistics for agriculture product shipments, and ensuring smooth communication between suppliers, in-house delivery trucks, third party carriers, and customers.
I gained hands-on experience in handling time-sensitive deliveries, resolving shipment issues, and maintaining service quality—skills that directly translate to freight coordination and logistics support.
To further align my experience with US/Canada and other foreign countries freight and logistics field, I recently completed paid specialized training as a Freight Virtual Assistant. This training equipped me with knowledge of industry terminology, LTL and FTL
dispatching processes, documentation, and the use of carrier websites and Transportation Management Systems (TMS) like Ascend or GlobalTranz. I am confident in my ability to assist with load tracking, rate confirmations, appointment scheduling, and maintaining accurate shipment records using your company’s Transportation Management System.
What sets me apart is my ability to combine sales-driven results with operational efficiency. I understand the importance of clear communication, attention to detail, and proactive problem-solving in ensuring successful freight operations. I am also highly organized, tech-savvy, and committed to delivering reliable virtual support to help streamline logistics processes.
I am excited about the opportunity to contribute my experience and newly acquired freight expertise to your team. I would welcome the chance to discuss how I can support your operations and help drive efficiency and customer satisfaction.
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