I worked for three years in the BPO industry as a Customer Service Representative (CSR) for a US-based health insurance company. From 2022 to August 2025, I served as a Medical CSR, facilitating HIPAA-compliant support for US-based providers by verifying member benefits, resolving claim denials, and determining pre-certification requirements based on ICD-10 codes.
Currently, I have been working as an ESL Teacher for over a year, teaching English to Chinese students."
