A licensed Electronics Technician and Electronics Engineer, working as a SW/App/Cloud Tech Support Specialist with 7 years of experience supporting enterprise environments. Also worked as an Escalation Engineer for Microsoft 365, specializing in advanced troubleshooting of high-impact, escalated cases for Microsoft clients. Proven ability to analyze root causes, collaborate across engineering teams, and deliver timely, high-quality resolutions in SLA-driven, customer-focused environments.
