Administrative professional with 5+ years of experience supporting daily operations, client communications, and workflow coordination for an AU-based business. Managed 40+ email and phone enquiries daily, improving response turnaround by 20%. Coordinated 15+ daily job schedules using Jobber and ServiceM8, ensuring efficient workflow and timely service delivery. Prepared detailed insurance reports via Encircle and processed 20+ weekly invoices and quotations in Xero, maintaining accuracy and consistent cash flow. Enhanced client engagement by creating and publishing content on Facebook using Canva.
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