Hello! I'm Jhocel, a 5+ Year Customer Service Team Lead from Quezon City with extensive experience in remote admin and ecommerce support.
In my previous roles at Vikings Group, Kenny Rogers, and Chowking Philippines, I:
- Managed customer service teams of 15+ staff across multiple branches
- Handled high-volume customer inquiries, complaints, and escalations via phone, email, and chat with 95% satisfaction rate
- Processed daily sales, POS transactions, and tip computations with 99% accuracy
- Trained 50+ new hires on CRM systems, customer service standards, and reporting
I'm a fast learner, detail-oriented, and ready for Full Time remote work. Available for immediate start and night shift to match US/UK time zones.
ID PROOF 45 Verified.
