Property Management Virtual Assistant | Property Operations | Executive Support

Virtual Operations Assistant | Administrative Support | Customer Service | Executive Assistant

I am a dedicated Virtual Operations Assistant with over 8 years of combined experience in customer service, administrative support, lead management, and business operations. My experience includes 5+ years supporting U.S.-based property management operations, 3 years in the BPO industry handling telecommunications and financial accounts, and 1 year supporting a U.S.-based cleaning company.

In my most recent role, I support the daily operations of multiple self-storage facilities by managing customer communications through phone, email, and SMS, assisting prospective tenants, following up with leads, resolving customer concerns, coordinating with vendors and on-site teams, conducting market research, processing auctions, maintaining operational trackers, and providing administrative support to property managers and ownership.

I also have hands-on experience in the U.S. home services industry, where I used Jobber extensively as my primary platform. My responsibilities included managing customer and job information, scheduling and coordinating services, handling customer communication, following up on jobs, updating records, and helping keep daily operations organized. This experience gave me a strong understanding of field-service workflows and the importance of accurate scheduling, communication, and follow-through.

I am highly organized, detail-oriented, and comfortable working independently in a remote environment. I’m proactive about identifying tasks that need attention, keeping information accurate and organized, and following through until work is completed. I’m also comfortable managing changing priorities and communicating with customers, vendors, and internal teams.

Areas of Expertise

• Virtual & Administrative Support
• Operations Coordination
• Property Management Support
• Field Service & Job Coordination
• Customer Service & Client Support
• Tenant Relations
• Lead Management & Follow-Up
• Sales Support & Lead Conversion
• Scheduling & Appointment Coordination
• CRM & Database Management
• Email & Calendar Management
• Vendor & Contractor Coordination
• Market & Competitor Research
• Data Entry & File Management
• Invoicing & Administrative Tracking
• Problem Resolution & Customer Retention
• Process & Workflow Coordination

Tools & Platforms

• Jobber
• Asana
• Google Workspace
• Microsoft Office
• Slack
• RingCentral
• Quo
• Hubstaff
• SpareFoot
• ESS
• CRM & Property Management Systems
• Google Sheets / Excel

I take pride in providing reliable support, maintaining clear and professional communication, and making sure tasks are completed accurately and on time. Whether it’s managing customer inquiries, coordinating schedules, following up with leads, maintaining records, or supporting day-to-day operations, my goal is to keep things organized and help the business run smoothly.

If you're looking for a dependable, proactive, and detail-oriented Virtual Assistant who can take ownership of tasks and work independently, I’d be happy to contribute to your team.