I am a Customer Service Professional with experience in high-volume BPO environments supporting international financial accounts, specializing in fraud detection, account security, and customer verification.
I handle high-risk and sensitive cases such as transaction monitoring, suspicious activity review, account takeover prevention, and identity verification using CRM tools like Zendesk.
I focus on maintaining accuracy, compliance, and professionalism while resolving complex customer issues in fast-paced, regulated environments.
My work is centered on protecting customer accounts, resolving issues efficiently, and ensuring secure and reliable service delivery. I am currently seeking opportunities in customer support, fintech, financial services, and fraud or account protection roles.
Verified
