Hello, I’m Sheila Mae Ompad, a graduate of Bachelor of Science in Psychology, bringing a diverse and dynamic professional background across healthcare, customer service, and real estate support.
I have extensive experience in the BPO and virtual assistance industry, including working as a Quality Analyst for U.S. healthcare insurance, specializing in Medicare and Medicaid processes—ensuring accuracy, compliance, and high service standards.
I’ve also served as a Senior Customer Service Representative for a Canadian telecommunications company, delivering excellent customer experiences and resolving complex concerns with efficiency and empathy.
In the U.S. home services sector, I worked as a Warranty Advocate Specialist for an HVAC company—handling claims, coordinating deliveries, and ensuring smooth warranty operations from start to finish.
Additionally, I supported real estate professionals in Los Angeles as a Transaction Coordinator, managing documents, timelines, and communication to help close deals seamlessly.
My experience also extends to the healthcare field, where I worked in a dental clinic as a Dental Assistant, Receptionist, and Administrative Staff, providing both clinical and front-office support.
With a strong foundation in psychology and a passion for service excellence, I bring adaptability, attention to detail, and a people-first approach to every role I take on.
Let’s connect and create value together.
