ITIL-certified Application Support Engineer with 8+ years of experience supporting mission-critical SaaS platforms in regulated healthcare and hospitality environments. Skilled in high-volume ticket management, root cause analysis, and structured issue triage. Experienced in identifying recurring patterns, improving support workflows, and collaborating with product and engineering teams to enhance system quality and customer experience. Recognized for delivering accurate, efficient resolutions while maintaining strong stakeholder communication in fast-paced environments.
