RCM, Medical Billing, Claims Follow-Up, Denials & Appeals, Quality Assurance, SOP Documentation, Payer Portals, HIPAA Compliance, Remote Support

Resultsdriven Revenue Cycle Management (RCM) Virtual Assistant with over 10 years of experience supporting US healthcare revenue cycle operations. Promoted to Quality Assurance Analyst based on strong performance, audit accuracy, and subjectmatter expertise. Extensive experience in medical billing, claims followup, denial management, appeals, credit balance resolution, and payer communications. Actively involved in POD initiatives, including the creation of quality measurement documents and new client golive support through crossfunctional collaboration with Operations, Content Management, and Training teams. Highly organized, detailoriented, and effective in remote work environments.