Numbers don't lie — so let me show you mine instead of telling you I'm "hardworking" and "detail-oriented" like every other profile you've scrolled past today.
Hi! I'm Kenahyra May Matugas, a Customer Support Specialist, Appointment Setter, and Virtual Assistant based in the Philippines.
In my most recent role at Foundever, I handled 50+ customer interactions and 20+ emails daily across phone, chat, and email while maintaining a 100% quality score.
My customer support background has strengthened my communication, problem-solving, organization, and follow-up skills. I've handled customer inquiries, billing concerns, bookings, cancellations, refunds, and account-related concerns. I also have experience with appointment setting, outbound calling, lead outreach, and follow-ups.
Here's how I can help:
• Customer Support — Email, Chat & Phone
• Appointment Setting & Outbound Calling
• Lead Outreach & Follow-Up
• Calendar & Inbox Management
• Social Media Assistance
• General Virtual Assistant & Administrative Tasks
Tools I use:
• Google Workspace
• Microsoft 365
• Google Calendar
• Canva
• Notion
• ChatGPT & Microsoft Copilot
• Meta Business Suite
What you can expect fro-----------:
• Proven performance — 50+ daily customer interactions with a 100% quality score
• Clear, professional communication
• Fast and accurate handling of customer concerns
• Organized follow-ups and task management
• Reliable internet with mobile hotspot and power-bank backup
• A quiet, dedicated workspace
• Flexible availability for US, UK, and AU time zones
I believe a great Virtual Assistant does more than just check off tasks. They help keep things organized, communicate clearly, follow through, and make the day-to-day operations easier for the business.
If you're looking for someone who can support your customers, manage tasks, follow up with leads, and keep things moving, let's connect.
Verified
