Anthropology graduate with 6 years of BPO experience, including 2 year of Customer Service Representative, 1 year in Physician’s billing, and 3 years in insurance verification and authorization in a work-from-home setup. Skilled in communication, problem-solving, and healthcare support processes.
Key Responsibilities & Skills:
Insurance Verification Specialist
Job description
* Verify insurance coverage and benefits eligibility
* Check Referral/Authorization
* Update Patient Records
* Document all interactions
Physician’s & Hospital’s billing
Job description
* Answer patient inquiries (inbound call)
* Process payment over the phone
* Insurance verification & eligibility
* Explain the EOB
* Maintain compliance
Customer Service Representative
Job description
* Handling patient communications via phone.
* Resolving issues
* Documentation
* Account management
CORE SKILLS
* Insurance Verification & Authorization
* Healthcare Billing Support
* Customer Service Excellence
* Communication Skills
* Problem-Solving
* Technical Proficiency
* Remote Work Efficiency
* Multi-Stakeholder Support
* Documentation & Compliance
* Adaptability
* Good in English Communication
* Know how to use Epic
* Know how to use Avaya
* Know how to use Webex
* Know how to use Citrix
* Good in MS Office.
I AM LOOKING FOR.
Full-time / Part-time (flexible depending on employer needs)
Willing to align with US time zones if required
