I am a customer-focused professional with over 8 years of experience across financial services, retail management, and business operations. I have built my career around one core strength: making clients feel heard, supported, and confident in every interaction. From advising bank clients on financial products at BDO Life, to managing relationships at UnionBank, to leading a team of 50-70 staff at SM Retail, and overseeing end-to-end client communications as an Operations Manager, every role I have held has been rooted in people and service.
My background gives me a unique edge in customer success and support. I know how to handle high-volume interactions, resolve concerns under pressure, retain clients, and identify opportunities to upsell without being pushy. I am comfortable with CRM platforms like HubSpot and GoHighLevel, and I work confidently across tools like Shopify, Zapier, Slack, and Google Workspace. I bring both the people skills and the operational discipline that remote client-facing roles demand.
I am currently transitioning into the virtual space as a Customer Service and Customer Success VA, combining years of real-world client experience with a growing toolkit in AI, automation, and e-commerce. I am not starting over; I am bringing everything I have learned into a remote-first environment where those skills create real value for business owners and their teams.
If you are looking for a reliable, client-focused VA who genuinely cares about the customer experience behind your brand, I would love to connect and explore how I can support your business.
