I am a Results-driven Business Support Senior Specialist with experience in executive and operational support for Global Service Management. My role focuses on ensuring alignment across regional and global teams, supporting service performance, customer experience, and operational priorities. I specialize in executive coordination, SLA/KPI reporting, escalation management, and service governance, preparing leadership materials such as dashboards, reports, and service review presentations that support data-driven decision-making. I also manage leadership forums, track key actions, and ensure consistent follow-through across stakeholders.
In addition, I bring hands-on experience from the Asia Service Desk, where I supported regional users by handling system-related inquiries, performing initial troubleshooting, and coordinating with technical teams to resolve issues efficiently within service standards.
I am known as a reliable and trusted partner to leadership, with strong attention to detail, professionalism, and the ability to work effectively in fast-paced environments.
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