Hi! I’m Richie Marianne, a results-driven Operations and Customer Experience professional with 15+ years of experience in BPO, customer support, team leadership, and business operations.
I progressed from Team Leader to Operations Manager and Senior Operations Manager, managing large-scale operations with 400+ employees, multiple Operations Managers, and 25+ Team Leaders supporting global clients.
Throughout my career, I’ve handled both people and business operations, including:
- Customer service and customer experience management
- Operations and administrative support
- Team and performance management
- KPI, SLA, CSAT, QA, and productivity management
- Workforce planning and staffing
- Process improvement and documentation
- Reporting, data analysis, and business reviews
- Client and stakeholder management
- Escalation and problem resolution
- Coaching and performance improvement
- CRM and workflow management
- E-commerce and subscription-based customer
- Email, chat, and back-office operations
I have experience supporting well-known international brands and working in fast-paced, high-volume environments where accuracy, ownership, communication, and follow-through are critical.
I’m also comfortable working with digital tools and platforms such as Google Workspace, Slack, Zendesk, Genesys, PowerBI, and other CRM/workflow systems, and I’m always willing to learn new tools and processes.
What you can expect fro-----------:
Reliable and accountable – I take ownership and make sure tasks are completed.
Highly organized – I know how to prioritize, track, and follow through.
Strong communicator – Comfortable working with clients, customers, teams, and stakeholders.
Problem solver – I don't just identify problems; I look for practical solutions.
Detail-oriented – I understand how small errors can affect customers and business results.
Adaptable – I can quickly learn new systems, processes, and industries.
Results-driven – I’m used to working with targets, deadlines, and measurable KPIs.
After years of leading large operations, I’m now looking to bring my experience into a remote role where I can directly support a business, founder, team, or client - whether in operations, customer support, executive assistance, administration, or back-office work.
I may have a management background, but what matters most to me is being useful, dependable, and getting the job done well.
If you're looking for someone who can think independently, communicate clearly, take ownership, and follow through, I'd be happy to work with you.
Verified
