I’m a Shopify Customer Support Specialist with 4 years of experience supporting e-commerce businesses.
I handle customer inquiries, order tracking, refunds, returns, shipping concerns, and other order-related issues through email and chat.
I have hands-on experience using Shopify, Gorgias, Zendesk, Freshdesk, and other customer support tools. I’ve handled 100–150 tickets per day while maintaining 95%+ CSAT and an average handling time of under 5 minutes.
I’m reliable, organized, and comfortable working independently. I always make sure customers receive clear and helpful responses while getting their concerns resolved as quickly as possible.
Core Skills:
• Shopify Customer Support
• Email & Chat Support
• Order Management
• Order Tracking
• Returns & Refunds
• Customer Issue Resolution
• E-commerce Support
