Customer Support Specialist with over 3 years of experience in eCommerce and print-on-demand, skilled in handling high-volume email and chat support using Zendesk. Proven track record in resolving order issues, including production errors, shipping delays, and inventory concerns, while maintaining high CSAT ratings.
Known for a customer-first approach, strong attention to detail, and the ability to collaborate with cross-functional teams to deliver efficient, empathetic support.
