Hi! I'm Erica Carillo Centeno, a Business Administration graduate majoring in Operations Management with over 11 years of professional experience as Operations Manager.
Throughout my career with Triumph International, Watsons, and Jollibee Foods Corporation, I have developed strong organizational, communication, and problem-solving skills while managing daily operations, supporting teams, maintaining accurate records, and delivering exceptional customer service.
I specialize in providing reliable administrative support, including calendar and email management, data entry, web research, document preparation, customer communication, scheduling, reporting, and CRM updates. I am highly organized, detail-oriented, and committed to helping businesses operate efficiently.
I enjoy learning new systems, following established processes, and taking ownership of my responsibilities. My goal is to become a long-term partner who contributes to the success and growth of the businesses I support.
Core Skills:
• Executive & Administrative Support
• Calendar & Email Management
• Customer Service
• Data Entry & Database Management
• Web Research
• Operations Coordination
• Microsoft Office & Google Workspace
• CRM Management
• Report Preparation
• Documentation & Record Keeping
• Appointment Scheduling
• Team Coordination
I am available to work full-time and am flexible with US time zones.
