Dedicated and results-driven professional currently seeking new opportunities where I can contribute my skills in customer service, quality assurance, and administrative support. I have over one and a half years of experience as an Executive Assistant at New Era IT, providing operational, administrative, and client support while managing various business processes and ensuring efficient daily operations.
Prior to this, I worked at Concentrix as a Customer Service Representative and later as a Quality Evaluator, where I developed strong communication, problem-solving, coaching, and quality assurance skills. My experience includes customer relationship management, performance evaluation, process improvement, reporting, and delivering exceptional customer experiences.
I am highly organized, detail-oriented, and adaptable, with a proven ability to work in fast-paced environments while maintaining professionalism and delivering quality results. I am eager to bring my expertise to a team that values customer satisfaction, operational excellence, and continuous improvement.
